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Cancellation Policy

We understand that unanticipated events happen occasionally in everyone’s life. In our desire to be effective and fair to all of our clients, and out of consideration for your therapist’s time, we have adopted the following policies:


We require a minimum of 24 hours’ advance notice if you need to cancel or reschedule an appointment.

Please ensure you contact your therapist by telephone or SMS to either cancel or reschedule appointments.

In the event that you fail to provide the required advance notice you will be charged 100% of the treatment fees.

Charges will not be applied when the required cancellation notice is provided.

Clients who either forget or consciously choose to forgo their appointment without providing the required minimum notice will be considered a “no-show” and will be charged the full amount for their “missed” appointment. Please note that future services may be denied until payment is received.

Late arrivals

Appointment times have been arranged specifically for you. If you arrive late for your scheduled appointment, your session may be shortened in order to accommodate others whose appointments follow yours.

Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the “full” session, however we will do our best to satisfy the scheduled time.

These terms and conditions are for the benefit of you the client, and your Massage Therapist and form part of your Aftercare advice.

By following these simple guidelines the risk of any potential adverse physical and or allergic reactions to treatment will be greatly reduced.

Suitability of sports massage treatment:

There are some potential contraindications to having a massage treatment, this will be discussed on your first appointment, or if this occurs later in a course of treatment, then it will be re-evaluated and you will be informed if it is no longer appropriate to continue with your treatment.

Massage treatments are NOT a substitute for medical examination or medical care. You must honour all existing and future medical practitioner appointments. It is NOT appropriate to stop any course of medication or treatment as prescribed by your GP or other healthcare professional without first discussing this with them.

Any therapy or treatment provided should not be used in place of conventional medical care.

Always consult your GP or a healthcare professional for medical attention and advice.

What to expect after treatment:

It is normal for you to feel some muscle soreness, aching and on occasion some localized bruising as a result of deep tissue massage therapy to the (skin, muscles, tendons and ligaments), and this will pass as part of the recovery process.

Our promise to you:

We will always be honest and open with you if it is not appropriate for you to have a  treatment.

Treatment Records:  I agree to my information being kept on file, securely and confidentially and in the understanding that it shall not be passed onto or read by any third parties, unless previous consent has been sought and provided, for the purposes of referral to another professional/organization.

I agree to provide accurate and up to date information in regard to any changes to ongoing medical treatments as these changes may negatively affect my massage treatments in some way.

By booking and attending a treatment, it is taken as proof that you have read, understood and agree to the Terms and Conditions as described. I understand that any therapies I may undertake are done so voluntarily on the understanding that I have read and abide by the Terms and Conditions as set out above.

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