Privacy Policy
Your privacy matters to us. This Privacy Policy explains how Muscle Therapy Wellness Lounge LLC collects, uses, stores, and protects your personal information when you visit our website, book appointments, or receive services at our facility. Please read this carefully.
Who We Are
Muscle Therapy Wellness Lounge LLC (“we,” “us,” or “our”) is a licensed massage therapy and wellness facility located at 117 Washington Ave Suite 21, North Haven, CT 06473. We are the data controller responsible for the personal information we collect about you.
If you have any questions about this policy or how we handle your information, contact us at info@muscletherapyct.com or 860.964.6504.
Information We Collect
We collect the following categories of personal information:
| Category | Examples | How Collected |
|---|---|---|
| Identity & Contact | Name, email address, phone number, address | Booking forms, intake forms, contact forms |
| Health Information | Medical history, conditions, medications, injuries, allergies | Client intake forms, verbal disclosure |
| Payment Information | Credit/debit card details, HSA/FSA card information | At point of sale via secure payment processor |
| Appointment Data | Booking history, service preferences, session notes | Scheduling system |
| Communications | Emails, text messages, form submissions | Direct communication with us |
| Website Usage | IP address, browser type, pages visited, time on site | Cookies and analytics tools |
Health Information: We treat all health-related information as sensitive and confidential. It is used solely to provide appropriate services and is never sold or shared with third parties except as required by law.
How We Use Your Information
We use your personal information for the following purposes:
- To schedule, confirm, and manage your appointments
- To provide safe and appropriate massage therapy and wellness services
- To process payments and send receipts
- To communicate with you about your appointments, services, and account
- To send appointment reminders via email or text (you may opt out at any time)
- To send promotional emails or offers if you have opted in (you may unsubscribe at any time)
- To maintain accurate client health and service records
- To comply with legal obligations, including Connecticut licensing requirements
- To improve our website and services based on usage data
- To respond to inquiries, complaints, or disputes
We do not use your information for automated decision-making or profiling that produces legal or similarly significant effects.
How We Share Your Information
We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:
- Service Providers: Third-party vendors who help us operate our business (scheduling software, payment processors, email marketing platforms) under strict confidentiality agreements
- Legal Requirements: When required by law, court order, or government authority
- Safety: When necessary to protect the health or safety of any person
- Business Transfer: In the event of a merger, acquisition, or sale of our business, your information may be transferred to the acquiring entity
- With Your Consent: For any other purpose with your explicit written consent
We require all third-party service providers to respect the security of your personal data and to treat it in accordance with applicable law.
Health Information & HIPAA
While Muscle Therapy Wellness Lounge is a licensed massage therapy facility and not a covered entity under the Health Insurance Portability and Accountability Act (HIPAA) in most circumstances, we voluntarily follow best practices for protecting health information.
All health intake information you provide is:
- Kept strictly confidential within our facility
- Accessible only to therapists directly involved in your care
- Never sold, shared, or disclosed to third parties without your explicit written consent, except as required by law
- Stored securely in our client management system
- Retained for a minimum period as required by Connecticut state regulations
Cookies & Website Tracking
Our website uses cookies and similar tracking technologies to improve your browsing experience and analyze website traffic. Cookies are small text files stored on your device.
We use the following types of cookies:
- Essential Cookies: Required for the website to function properly (booking system, security)
- Analytics Cookies: Help us understand how visitors use our website (e.g., Google Analytics)
- Marketing Cookies: Used to deliver relevant content and track effectiveness of marketing (only if you have consented)
You can control cookies through your browser settings. Disabling certain cookies may affect website functionality. Our website is hosted on Squarespace, which may collect additional usage data subject to Squarespace’s Privacy Policy.
Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:
- Secure, encrypted payment processing (we do not store full credit card numbers)
- Password-protected client management systems
- Restricted access to client health information on a need-to-know basis
- Physical security of paper records at our facility
No method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations:
- Client health records: Retained for a minimum of 7 years per Connecticut state regulations, or longer if required by law
- Payment records: Retained for 7 years for tax and accounting purposes
- Appointment history: Retained for the duration of your client relationship plus 7 years
- Marketing communications: Until you unsubscribe or request removal
- Website analytics: Per our analytics provider’s retention policy
When your information is no longer required, we securely delete or anonymize it.
Your Rights
Depending on your location and applicable law, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request that we correct inaccurate or incomplete information
- Deletion: Request that we delete your personal information, subject to legal retention requirements
- Opt-Out: Opt out of marketing communications at any time by clicking “unsubscribe” in any email or contacting us directly
- Restriction: Request that we restrict how we process your information in certain circumstances
- Portability: Request a copy of your data in a portable format where technically feasible
To exercise any of these rights, contact us at info@muscletherapyct.com. We will respond within 30 days. We may need to verify your identity before processing your request.
Note: We may be required to retain certain health and financial records regardless of deletion requests due to legal obligations.
Children’s Privacy
Our services are not directed to children under the age of 18. We do not knowingly collect personal information from minors without verifiable parental or guardian consent. If a minor receives services, a parent or legal guardian must be present, complete all intake forms, and provide consent.
If you believe we have inadvertently collected information from a child under 18 without proper consent, please contact us immediately and we will take steps to remove that information.
Third-Party Links
Our website may contain links to third-party websites including our booking platform, social media profiles, and partner sites. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.
Our online booking is processed through Acuity Scheduling. By booking online, you are also subject to Acuity Scheduling’s Privacy Policy.
Connecticut Residents
Connecticut residents have specific rights under the Connecticut Data Privacy Act (CTDPA) effective July 1, 2023. In addition to the rights listed in Section 09, Connecticut residents may also:
- Opt out of the processing of personal data for targeted advertising
- Opt out of the sale of personal data (we do not sell personal data)
- Opt out of profiling in furtherance of decisions that produce legal or similarly significant effects
- Appeal our decision if we decline to act on a rights request
To submit a rights request or appeal, contact us at info@muscletherapyct.com.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable law. When we make changes, we will update the “Last Updated” date at the top of this page.
We encourage you to review this policy periodically. Your continued use of our services after any changes constitutes your acceptance of the updated policy.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
- Muscle Therapy Wellness Lounge LLC
- 117 Washington Ave Suite 21, North Haven, CT 06473
- 860.964.6504
- info@muscletherapyct.com
- www.muscletherapyct.com
We take all privacy inquiries seriously and will respond within 30 days of receipt.