Customer Care​

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At Muscle Therapy Wellness Lounge, your privacy and trust are our top priorities. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website and utilize our services. We are committed to protecting your privacy and ensuring that your personal data is handled with care and respect.

 

Information We Collect

When you visit our website or contact us, we may collect the following types of information:
- Personal Information: Name, email address, phone number, and any other details you provide when contacting us or making an inquiry.
- Payment Information: Details related to transactions or purchases of our services.
- Usage Data: Information about how you interact with our website, such as pages viewed, time spent, and other analytical data.

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How We Use Your Information

We use your personal information for the following purposes:
- To provide you with the services and information you request.
- To process transactions, manage billing, and provide customer support.
- To improve our website, services, and customer experience.
- To send updates, promotions, or other relevant communications (only with your consent).
- To comply with legal obligations and protect our rights.

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Data Security

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. Your payment information is handled with the highest level of security.

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Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us understand how you use our website and enable us to offer you a more personalized experience. You can adjust your browser settings to disable cookies if you prefer.

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Third-Party Services

We may use third-party service providers to assist us with website hosting, payment processing, or other necessary business functions. These providers are carefully selected, and they are required to maintain the confidentiality and security of your personal information.

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Your Rights

You have the right to access, modify, or delete the personal information we hold about you. If you wish to make any changes to your data or opt-out of receiving promotional communications, please contact us at [insert contact details].

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Contact Us

If you have any questions or concerns about our Privacy Policy or how your information is handled, please don’t hesitate to contact us:

Muscle Therapy Wellness Lounge  
565 Washington Ave STE 1, North Haven, CT 06473 
Phone: 860-964-6504
Email: info@muscletherapyct.com

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Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we encourage you to review our Privacy Policy regularly.

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Privacy & Safety

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At Muscle Therapy Wellness Lounge, your privacy and safety are of the utmost importance to us. We are committed to ensuring that your personal information is handled securely and responsibly, and we take every measure to maintain the confidentiality of your data while providing a safe environment for you to access our services.

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Personal Information Collection

When interacting with our website or services, we may collect the following personal data:
Contact Information: Name, email address, phone number, and any additional details provided through forms or direct contact.
Service-Related Information: Details about the services you’ve inquired about, scheduled, or purchased.
Payment Information: Information required for processing payments, handled with strict security measures.
Technical Data: Browser type, IP address, and other non-personally identifiable data used to enhance user experience.

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How We Protect Your Privacy

We are dedicated to safeguarding your personal data by implementing various protective measures:
Data Encryption: All sensitive data, including payment details, is encrypted during transmission and storage to prevent unauthorized access.
Secure Storage: We use industry-standard security protocols to ensure your information is stored securely on our servers.
Access Control: Only authorized personnel have access to your personal information, and this access is limited to what is necessary for performing their job functions.
 
Data Usage

Your personal information is only used for the following purposes:
- To provide and improve our services.
- To process and manage appointments, purchases, and communications.
- To respond to customer inquiries and concerns.
- To send updates, promotions, and relevant information, only with your consent.

We do not share or sell your personal data to third parties except as necessary to fulfill services (e.g., payment processors or service providers), and these third parties are required to keep your information secure and confidential.

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Safety Measures for In-Person Visits

At Muscle Therapy Wellness Lounge, we prioritize your physical safety when visiting our facility. The following protocols are in place:
Sanitation Standards: We maintain rigorous cleaning and disinfection procedures in all areas, especially after each client session.
Health Guidelines: Our team follows all applicable health regulations and standards to ensure a safe environment for staff and clients.
Client Safety: We require that all clients provide any relevant health information to tailor our services for your well-being and safety.

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Third-Party Services and Safety

We use trusted third-party vendors for certain aspects of our business operations, including payment processing, web hosting, and security measures. These third parties are carefully vetted to ensure they meet our privacy and safety standards. We do not allow third parties to use your personal information for their own marketing purposes.

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Your Rights

You have the right to:
- Access, correct, or request deletion of your personal information.
- Opt out of marketing communications at any time.
- Request details about the data we collect and how it’s used.

To exercise your rights or address any concerns, please contact us at info@muscletherapyct.com.

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Children’s Privacy

We do not knowingly collect personal information from children under 13. If we become aware of such information, it will be promptly deleted from our systems.

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Updates to This Policy

We reserve the right to update this Privacy and Safety Policy as necessary to reflect changes in our practices or legal obligations. Any updates will be posted here, and we encourage you to review this policy periodically.

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Contact Us

If you have any questions or concerns about our Privacy and Safety Policy, please contact us:

Muscle Therapy Wellness Lounge  
565 Washington Ave STE 1, North Haven, CT 06473  
Phone: 860-964-6504
Email: info@muscletherapyct.com

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Payment Methods​

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At Muscle Therapy Wellness Lounge, we strive to provide a variety of secure and convenient payment options for our clients. We accept the following payment methods for our services:

1. Credit/Debit Cards
We accept major credit and debit cards, including:
- Visa
- MasterCard
- American Express
- Discover

All transactions are processed securely, and your payment information is encrypted to ensure privacy and security.

 

2. Mobile Payments
We offer the option to pay via mobile payment platforms:
- Apple Pay
- Google Pay

These methods offer quick and secure payments through your mobile device.

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3. Cash Payments  
Cash payments are accepted at our physical location. If you choose to pay with cash, please bring the exact amount, as we may not always have change available.

 

4. Health Savings Account (HSA) or Flexible Spending Account (FSA) Cards
For eligible services, you can use HSA or FSA cards. Be sure to check with your provider to confirm coverage for our wellness services.

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5. Payment Plans
For higher-cost services, such as packages or multiple sessions, we do NOT offer payment plans. Please inquire with us directly to discuss options that best fit your needs.

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6. Gift Cards
We accept Muscle Therapy Wellness Lounge gift cards, which can be purchased at our location or online.

 

7. Online Payments
For appointments booked online, we offer secure online payment options. Your card details will be protected using encryption to ensure a safe transaction.

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Phone: 860-964-6504
Email: info@muscletherapyct.com